NelaSportsWear
nelasportswear.com
NelaSportsWear Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NelaSportsWear has 1.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not buy from this company!".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Joan S Omy
I am ready to give you a poor rating on Amazon and Zpinterest
This company is impossible to reach! We have tried for 4 months to return an outfit that I received for Christmas! Incredibly poor customer service! Joan
Loss:
$90
Cons:
- Impossible to reach
Preferred solution: Full refund
User's recommendation: Do not buy from this company!
Anonymous
West Bend, Wisconsin
UNPROFESSIONAL
UNPROFESSIONAL. That word summarizes my experience with this "company". I ordered 3 tops, I kept 2 Bia Brazil (which the fit and quality is not the best) and returned one (I never got a shipping slip or email confirmation) I called the "company" and someone answered "hello?" So I asked is this Nelasport wear? "Oh, yes"... REALLY? The lady barely spoke English and gave me an email to get the instructions on how to make a return. I sent the email, and they asked me to look at the "policies" on their website... well, no surprise their website has a glitch and couldn't see it, so after a lot of energy and time wasted trying to do something that you normally do in 10 minutes... I was able to return the top, and 3 weeks afterwards I had to open a dispute with the credit card company to get my money back. Pretty *** to not think about providing a good experience so they can have returning customers.
Cons:
- Quality of products
- Long process to get a refund
- Customer service
Reason of review:
Poor customer service
Anonymous
Items not received
I placed an online order the week of Thanksgiving. I called to check the status of my order since I had not yet been sent a tracking number. They explained the had been closed the day after I ordered for the remainder of the week.I then gave them a few more days. Never heard back nor did I get a tracking number on my order. When I called she explained that they sent me an emailing (which I did not get until after calling them) regarding that one item was out of stock. Asking if I wanted a refund or a different pair of the pants. I replied to the email (which by the way I got 24 hrs later) immediately saying I will take the other pair. That was 12-06-13. She assured me the others had been shipped out already. I briefly spoke with her this morning and she was going to contacting shipping to see what happened to the order and call me back. I haven't received a call as of yet. I called 4 times being sent to the voicemail/answering service. I have disputed all charges through my credit card company. I was looking forward to both pair of bottoms that I had ordered. In return was disappointed with the run around they gave me time after time. I hope that if you order here you not only do your homework but if choosing to order your experience is better that what I encountered.
Loss:
$152
Anonymous
Buffalo, New York
They never shipped my products, but charged my credit card anyway
I placed an order for about $270 from NelaSportswear. They immediately charged my credit card, but I never received the item. I demanded a full refund which they said they would only give me if I returned the item. But I never received the item. They claim it was shipped, but had no tracking information that they could provide to me. Additionally, the English in some of the emails was so terrible it was almost unreadable. Ultimately, I had to dispute the charge on my credit card in order to get the refund. The company is a giant scam run out of China trying to steal money from American shoppers. While the items on the site may appear cute - they only charge your card for them, but do not ship them to you. Please beware.
Loss:
$270
1 comment
lmandalios M
New York, New York
Ripped off by Nelasportswear.com
I ordered 3 workout outfits online on November 1st, I received them Nov. 8th. One of the outfits was sent in the wrong size, one did not fit correctly and the other I opted to keep. I contacted the company regarding a possible exchange and for return instructions. I received an email with return instructions containing a RMA# but no info on how to exchange so I called. I was told to return the items with a request in writing for a refund enclosed with them and to just place a new order on the site since shipping was free and it was the quickest way to get refund. On Nov. 9th I shipped out the items with instructions to refund the $175.45 to my credit card. I never received a refund so I called on Nov 18th to confirm they received the items and ask about my refund. They informed me they did receive the items but were not giving me a refund, but rather an exchange and partial refund for the balance. I told them that I did not want that, I wanted my refund as stated in the return package. They refused to do so, saying they had already mailed me out an exchange. When I requested proof of such, tracking info, confirmation email, etc. they refused to produce such info and refund. After requesting over and over for a refund, I finally informed them I would be disputing the charge since they had the merchandise AND the money and were not honoring their own return policy. I was emailed the next day by the owner saying she would refund the money if I did not dispute the charge and confirming that their was no exchange shipment information. I thanked her and told her I had already contacted the CC company regarding the charge because her employees had refused to issue refund or provide exchange shipment confirmation. I never heard back, never got the full refund, only an $80.45 refund, not one for the other item returned which was an additional $95.00. I emailed her regarding it and she only offered to refund if I had not disputed items??? They still have my money and the merchandise and NEVER shipped an exchange or any other merchandise. This company is committing credit card and internet fraud and I have tried over and over to work with them to no avail. I even had to pay for the $12 return shipping and insurance when they sent the wrong sized items. As of today they have my money, the merchandise AND their imaginary exchange shipment never arrived nor could they produce proof that they ever even shipped anything. Buyer beware do not buy from this site.
30 comments
Companies Similar to NelaSportsWear
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
I have been buying pants from this company since 2009 and as far as I know it's not run out of China. They have a distribution center in Miami (been there) and a warehouse I think in California, all my orders came on time and I always have had a tracking number when I asked for one.